At pengembangandiri.com, our mission is to support your personal growth and journey toward self-improvement. We strive to provide high-quality content, courses, and products that add real value to your life. However, we understand that sometimes a product or service may not be the right fit.
Please read our policy below to understand your rights and our obligations regarding returns and refunds.
1. Digital Products (Courses & E-books)
We stand behind the quality of our educational materials. However, due to the nature of digital content, our policies differ slightly depending on the format:
- Online Courses: We offer a [30]-Day Satisfaction Guarantee. If you are not satisfied with a course, you may request a refund within [30] days of purchase, provided you have viewed less than [50]% of the course content.
- Downloadable Content (E-books, PDFs, Templates): Since these products can be downloaded and saved instantly, they are generally non-refundable. However, if a file is defective or you cannot access it, please contact us immediately for a replacement or resolution.
2. Coaching and Consulting Services
If you have purchased a coaching session, webinar seat, or consultation:
- Cancellations: You may cancel or reschedule a session up to [24] hours before the scheduled time for a full refund or credit.
- Late Cancellations/No-Shows: Cancellations made less than [24] hours before the session, or failure to attend without notice, will result in the forfeiture of the session fee. No refunds will be issued.
- Service Dissatisfaction: If you feel a completed coaching session did not meet the agreed-upon scope, please contact us within [48] hours of the session to discuss a resolution.
3. Physical Products (Books & Merchandise)
If you purchased physical goods (e.g., printed books, journals, or apparel) directly from our site:
- Return Window: You have [14] days from the date of delivery to request a return.
- Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
- Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
4. How to Initiate a Return or Refund
To request a return or refund, please follow these steps:
- Email our support team at [support@pengembangandiri.com].
- Use the subject line: "Refund Request - Order #[Insert Order Number]".
- Include your name, the item/service purchased, and a brief reason for the return.
5. Processing Refunds
- We will notify you via email of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
- Please allow [5–10] business days for the funds to appear in your account, depending on your bank or credit card issuer.
6. Exceptions
The following items are exempt from refunds:
- Gift cards.
- Downloadable software products that have been fully consumed/completed.
- Sale items marked as "Final Sale."
7. Summary Table
| Product Type |
Refund Window |
Condition |
| Online Courses |
[30] Days |
Must view < [50]% of content |
| E-books/PDFs |
None |
All sales final (unless defective) |
| Coaching |
24hr Notice |
Full refund if canceled early |
| Physical Goods |
[14] Days |
Unused, original packaging |
8. Contact Us
If you have any questions concerning our return policy, please contact us at:
